Our Team

 Loren has been a commercial insurance and bonding broker for over 40 years. In February 2021, he and his daughter left their previous Insurance agency and started their life long dream of a family owned insurance business. A community volunteer for years, he has been President of his Rotary club, Chairman of the Board for the Chamber of Commerce, previous Bannock Development Corporation Board of Directors, past Chairman of the Board and current Board Member at Citizens Community Bank. 

In his time away from the office, Loren enjoys playing golf, playing music, and spending time in Mackay, Idaho with his wife Celia.

Email: loren@crystalsummitins.com   

 Shelby began her insurance career in 1994 at Mutual Insurance Associates and became a licensed insurance agent in 1996. She earned a bachelor's degree in marketing from Idaho State University in 2001. She has been a Certified Insurance Counselor since 2014.  In February of 2021, Shelby and her father Loren opened Crystal Summit Insurance Services.
Shelby and her husband, Jeremy enjoy traveling, early morning CrossFit classes, and spending time in the outdoors cross-country skiing and mountain biking.  Shelby's greatest joy is supporting her two teenage children, Ben and Avery, in all of their endeavors. 

 Email: shelby@crystalsummitins.com

 John Azzola is an agent at Crystal Summit Insurance Services, specializing in business insurance, workers compensation, and group health. John was born and raised in Pocatello, ID. He graduated from Idaho State University with a bachelor's in communication with an emphasis in advertising. John has been in sales and marketing for over 20 years, with the past 13 years at the Pocatello-Chubbuck Chamber of Commerce as the Director of Marketing and Communication. John serves as a board member on the Gate City Rotary Club, he is a Chamber Chief, and is a past graduate and facilitator of Leadership Pocatello-Chubbuck.  John and his wife have three wonderful children ranging from age 10 to 17 years old. In John’s free time he enjoys golf and playing music. 

Email: john@crystalsummitins.com 

 Amber joined the Crystal Summit team in 2022 after a 15 year career in the construction industry. She earned her bachelor’s degree in business management from Idaho State University in 2010 and plans to pursue her master’s in business administration. Amber was born and raised in Pocatello and loves this area and community. Amber currently serves on the board for two local non-profit companies in Pocatello. Amber enjoys spending time with her husband and two young boys and is often found at swim meets, basketball and football games. When not attending all the various sporting activities, Amber and her family enjoy spending time outdoors or working on home improvement projects. 

Email: amber.taylor@crystalsummitins.com .  

Brittny began her insurance career at State Farm as a Customer Service Specialist and became a licensed producer in 2021. She began working for Crystal Summit September of 2021 as a Customer Service Representative. She brings excitement and great customer service to Crystal Summit.

Brittny and her husband Jake love to ride motorcycles and travel, they also like to spend time with their 5 kids and family. 

Email: brittny@crystalsummitins.com

Maddux graduated from Pocatello Highschool in 2022 where he played baseball for the Thunder. Maddux has since hung up his cleats and started his new lifelong passion in golf. 

Maddux started working for Crystal Summit Insurance in the summer of 2021, took a short break to play his final baseball season then returned to Crystal Summit to continue building his career in insurance services. 

Email: maddux@crystalsummitins.com

  Sophie was born and raised in Las Vegas, NV and moved to Idaho in 2011. She graduated from Idaho State University in 2020 with a bachelor’s degree in communications. She participated in ISU’s Advertising Federation as an Event and PR Coordinator, Fundraising Chair, and eventually served as Vice President for a year. She was introduced to the insurance world in 2021 when she became part of the Crystal Summit team. She looks forward to utilizing the skills she has and developing new ones. She is determined, driven and ready to take on the next challenge. Sophie enjoys spending time with her two children and watching them compete in volleyball and wrestling. Sophie likes to spend her free time swimming, kayaking or in the mountains hiking, camping, and collecting scraps from nature for crafts at home. 

Email: sophie@crystalsummitins.com

Meggan became a licensed insurance agent in 2010 and joined Crystal Summit in 2023.

In her 13 years in the insurance industry, she has worked for several independent agents throughout Idaho and Washington focusing mainly on the construction industry.

Meggan and her husband of 15 years enjoy traveling, watching football, going to Heavy Metal Concerts and spending as much time as possible with their 4 year old granddaughter.

They live in Shelley with their two spoiled dogs Stanley and Mildred.

When not working Meggan can be found in the kitchen baking cakes, cupcakes, and anything else that is delicious all while listening to and solving the latest True Crime Podcast.

Email: meggan@crystalsummitins.com 

Sarah was born in San Jose, CA, but has lived all over the country. She moved to American Falls, ID before the start of her junior year of high school in 2010, then to Pocatello after she graduated in 2012. After many years in the customer service industry, she started her insurance journey with United Healthcare in 2018 as a Customer Service Representative and Coach, she worked with the training team to develop curriculum to teach new employees about Medicare and the Healthcare system. Sarah joined the Crystal Summit team in 2023, she recently passed her licensing exams for Life and Health and is on her way to become a licensed producer. Outside of work Sarah loves to spend time with her two puppies, Bentley & Bianca, and if the weather permits, take them on hikes; chip away at her towering “to be read” pile of books, and binge watch period dramas and crime shows.  

Email: sarah@crystalsummitins.com

  Jeremy Henesh was born in Pocatello and raised in American Falls, Idaho where he attended school until graduating in 2021. Post graduation Jeremy moved to Pocatello to attend ISU, he is receiving his bachelor’s degree in marketing and management in May of 2025. Jeremy became an agent early February of 2025 for Crystal Summit Insurance Services where he plans to begin his career in the business industry. In his free time, he enjoys golf, snowboarding, playing basketball, traveling, or early morning workouts. 

Email: Jeremy@crystalsummitins.com